Return & Refund Policy for Essential Oil Products

We want you to have a safe and satisfying experience with our essential oil products. Please read the following policy carefully before making a purchase.

1. Eligibility for Returns

• Returns are accepted only for products that are damaged, defective, or incorrect at the time of delivery.
• The request must be raised within 3 days of receiving the order.
• The product must be unused, unopened, and in its original packaging with all seals intact.

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:

• Opened or used essential oils
• Products with broken seals not caused during delivery
• Items returned after the allowed return period

3. Return Process

• To initiate a return, contact customer support at amdpinfo100@gmail.com with:
• Order details
• Clear photos or videos of the issue
• After verification, instructions for return or replacement will be provided.

4. Refund Policy

• Refunds are issued only after the returned item is received and inspected.
• If approved, the refund will be processed within 5–7 business days.
• Refunds will be made to the original payment method.

5. Replacement Policy

• If the product is damaged or incorrect, a replacement may be offered instead of a refund, based on availability.

6. Shipping Charges

• If the return is due to an error or damage, return shipping costs will be covered.
• For other approved cases, shipping charges may not be refundable.

7. Important Notes

• Essential oils are sensitive products; slight variations in aroma or color may occur and are not considered defects.
• Customers are responsible for checking product suitability before use.

For any assistance, reach out to customer support at amdpinfo100@gmail.com.